Customer support

Customer Support

Welcome to Lowdy's Customer Support page, we are committed to providing the best service we can and ensuring that your shopping experience is as smooth as possible. If you have any questions or need assistance, you can find all the relevant information below.

Contact Us

We’re here to help with any queries or issues you may have here's how you can reach us:

Email: help@lowdy.co.uk

Phone: 07772647188 (Monday to Friday, 10:00 AM - 5:30 PM GMT)

Postal Address:
Lowdy Customer Support, 20 Larkfield Rise, St Mawes, Truro, Cornwall, TR2 5DF

We can only amend or cancel orders before they are dispatched.

Cancel or amend an Order

To make changes to your order, please contact our support team as soon as possible.

Warranty and Repairs

All our products come with a manufacturer’s warranty. If your product requires repair, contact us with your proof of purchase to begin the process.

Trade Enquiries 

We offer exclusive discounts and services for trade professionals. Visit our Trade Account page to learn more.

Accessibility Assistance

If you have difficulty accessing any part of our website, please contact us. We’re committed to making our services accessible to everyone.